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Assisted Services Plan

Save the time and energy it takes to setup, monitor and maintain your dedicated server by letting our expert staff do it for you! With IT Itch Assisted Service Plan, our team of server professionals will personally set up your dedicated server to deliver maximum performance. Plus, they will also handle select monitoring and maintenance issues that would otherwise drain your time and resources.
Each Assisted Service Plan Includes*:
Initial Server Setup:
  • Including installation of operating system and Parallels Plesk Panel.
  • Setup for the following services:
    - Domain Name & DNS
    - Hosting Account
    - Resource Allocation
Security Services (Anti-Virus, Scanning):
  • Monthly scans, as well as real-time on-access virus scanning of files (Windows servers only).
  • We scan your server once a month, to provide you with any recommended remediation actions.
Emergency Services:
  • Direct access to advanced support for emergencies including:
    - Service restart or reboot
    - Server or service down
    - Tier-3 Support troubleshooting
Patching Services:
  • Patching services** for the base operating system, such as Fedora or Windows, which includes:
    - Official updates released by the Fedora or Fedora Legacy Project.
    - Official updates, bug fixes and security patches released by Microsoft.
Monitoring Services:
  • Per server monitoring of basic services such as Ping and HTTP.
Custom Support Access:
  • Access to our flat-rate custom support services
*Administrative Access is unavailable with the Assisted Service Plan
** In most cases, patching will be performed weekly, though some patches may be applied sooner if the severity and likelihood of exploit is high. If a patch is found to break a customer’s application, the customer will be able to contact the managed services support center and request that the patch be rolled back, free of charge.
Note: Assisted Service Plan is not available for plans using the Fedora or Ubuntu operating system.