We have noticed that a number of customers are still using the old 16 byte password hash for MYSQL database users on shared hosting plans. We have sent several emails over the last few months requesting them to upgrade to the new 41 byte passwords, however there are still several users who have not done so. In case the password has not been reset ... Read More »
There is an intermittent issue with the bitcoin payment page. Sometimes customers are seeing an error on the payment page: == Oops! Something went wrong and we couldn't process your request. == The issue appears to be related with the Mycelium Gear service recently being upgraded. We are working on a fix but this may take some time as we need ... Read More »
Today we are please to launch our new and improved customer area. Along with a new lighter and fresher design, a number of bugs have been fixed. You will also find the more responsive client area now works much better on your mobile device and actions should load quicker than previously. If you find any bugs or have any feedback about the new ... Read More »
The hosting management dashboard page/management area for the enterprise email service is currently not working correctly for some customers. The "Manage Service" button and the "Manage DNS" button are not working for some users in the control panels section. Additionally, some customers are unable to create an email service upon first use and ... Read More »
We are upgrading and migrating our email service which sends customers emails from our website. This may result in customers temporarily not receiving automated emails from us. This issue should resolve within the next 48 hours.
The service interruption does not affect any customers using an email service from us.
Our website is currently undergoing maintenance to upgrade certain features. This may result in the website not displaying correctly in your browser and certain actions performed in the client area taking longer than usual to complete. We expect to complete the maintenance within the next few days, but please be patient in the meantime. If you ... Read More »
We would like to notify you that we have planned scheduled maintenance on our domain registration service. Scheduled start time: Sunday 17th March 2019 at 01:30 am UTC Duration: 60 minutes Affected services: Domain Lookup Calls will fail Domain Provisioning calls (register and transfer) will fail Domain renewal actions will be queued ... Read More »
We are currently experiencing connectivity issues with the .NL registry which is preventing new .NL domain registrations from going through. We are working with the .NL registry to solve the issue. In the meantime, any customers who have put through orders for .NL domains will see their domain stuck in a pending state until the issue is ... Read More »
We are dropping support for .ES domain registrations and transfers. No new .ES domains can be registered or transfered into our system.
Sorry for any inconvenience caused.
Customers now have the ability to update DNSSEC records from within the client area like all other DNS records. Customers no longer need to contact the support team to update their DNSSEC records as they now have the ability to do this themselves.In the client area go to "Domains > Manage Domain > DNSSEC Management".Please be aware that not ... Read More »