News All the latest from IT Itch
Jun 7th Website Builder Error [FIXED]
Update: this issue has now been fixed.The "Website Builder" link from within the hosting management dashboard of this product is currently returning an error for some customers:=====[t3] Error Message: An unexpected error has occurred - please re-try the action.If you repeatedly encounter this error message, please contact our Support team with ... Read More »
We will completely deprecate VPS on Virtuozzo from our system effective from 31st March 2018.To ensure uninterrupted services, we will migrate your existing Virtuozzo VPS packages to VPS on KVM.Please Note : We will only be taking up cPanel-cPanel migrations, hence, we will only migrate VPS 3 and above on Virtuozzo (with cPanel installed).Any ... Read More »
Feb 23rd cPanel Link for KVM VPS not Working
Customers with KVM VPS servers will find that the cPanel/WHM link from within their hosting management dashboard is directing them to the wrong URL and thus they are unable to open cPanel.
cPanel/WHM is still available at port 2087 of your IP address. Thus you can access cPanel if you manually type in the IP followed by ":2087".
Nov 21st Virtual Private Server Update
From today onwards we are offering different Virtual Private Servers (VPS). The new servers are KVM-based virtual servers and will replace the Virtuozzo servers that we have been using previously. The KVM virtual servers will come with cPanel/WHM already installed, offering a superior experience to our customers.Customers using Virtuozzo servers ... Read More »
After a system updrade last night many customers are seeing a notification in their hosting management dashboard saying: "Preparing hosting service. Please refresh this page in 5 minutes"The notification means that customers cannot see their hosting details, such as FTP password.We are aware of the issue and working to resolve it. Please be ... Read More »
Aug 1st Bitcoin Network Event
The bitcoin network is currently undergoing a unique event called a hard fork. During this time it will become unreliable for us to accept low-confimation transactions and thus we have temporarily raised the confirmations required before a bitcoin invoice will be marked as paid. This will result in long wait times for customers paying with ... Read More »
Jun 24th SSH Access Temporarily Disabled
Please note that SSH access for all accounts are temporarily disabled due to a vulnerability. We will activate it back once the issue is fixed.
Meanwhile, please access hosting acocunts via cPanel/FTP.
Thank you for your understanding!
May 12th Issues With .RU Domain Registrations
There is currently an issue with .RU domain registrations. All registrations are currently failing and the registry is returning the error "Error During Add Contact". We are working with the .RU registry to solve this issue. In the meantime, all .RU registrations will likely be stuck in a "pending" state until the error is resolved.
When customers are paying with bitcoin, the payment page is not updating after the payment has been sent.This issue is related to our billing software not receiving the callback.Rest assured, if you send a bitcoin payment we will apply the payment to your invoice and your service will activate. However, as we are having to do this manually until ... Read More »
"Gap between last used address and next address too large. This might make funds inaccessible."If you see the above error it is occuring because too many customers have been generating bitcoin addresses(opening invoices) but failing to send a payment to the bitcoin address.As defined in BIP 44, wallet software will not scan past a certain number ... Read More »