News All the latest from IT Itch
By popular demand, we are please to announce the availability of SSD VPS servers in both Asia and North Ameriacan locations. High speed SSD storage will give customers much greater performance and reliability compared to traditional HDD storage.We are also pleased to announce that these servers have advanced DDoS protection built in.Please order ... Read More »
Any new orders for Windows shared hosting will be unable to activate. All customers who purchase this product are able to receive an account credit or a refund to a PayPal account (if you paid with PayPal). Customers paying it bitcoin will all receive account credits only.Please open a support ticket should you have any questions or concerns.We ... Read More »
Sep 12th Issue With Windows Hosting Servers
We are currently facing intermittent issues on our Windows Hosting Server due to which you might face problems while accessing the websites, Plesk Panel, Webmail services hosted on the server.The errors that you might face face while accessing Plesk panel and website:+++++++++++++++++++++++++++++503 service unavailable,Website not ... Read More »
Jun 7th Website Builder Error [FIXED]
Update: this issue has now been fixed.The "Website Builder" link from within the hosting management dashboard of this product is currently returning an error for some customers:=====[t3] Error Message: An unexpected error has occurred - please re-try the action.If you repeatedly encounter this error message, please contact our Support team with ... Read More »
We will completely deprecate VPS on Virtuozzo from our system effective from 31st March 2018.To ensure uninterrupted services, we will migrate your existing Virtuozzo VPS packages to VPS on KVM.Please Note : We will only be taking up cPanel-cPanel migrations, hence, we will only migrate VPS 3 and above on Virtuozzo (with cPanel installed).Any ... Read More »
Feb 23rd cPanel Link for KVM VPS not Working
Customers with KVM VPS servers will find that the cPanel/WHM link from within their hosting management dashboard is directing them to the wrong URL and thus they are unable to open cPanel.
cPanel/WHM is still available at port 2087 of your IP address. Thus you can access cPanel if you manually type in the IP followed by ":2087".
Nov 21st Virtual Private Server Update
From today onwards we are offering different Virtual Private Servers (VPS). The new servers are KVM-based virtual servers and will replace the Virtuozzo servers that we have been using previously. The KVM virtual servers will come with cPanel/WHM already installed, offering a superior experience to our customers.Customers using Virtuozzo servers ... Read More »
After a system updrade last night many customers are seeing a notification in their hosting management dashboard saying: "Preparing hosting service. Please refresh this page in 5 minutes"The notification means that customers cannot see their hosting details, such as FTP password.We are aware of the issue and working to resolve it. Please be ... Read More »
Aug 1st Bitcoin Network Event
The bitcoin network is currently undergoing a unique event called a hard fork. During this time it will become unreliable for us to accept low-confimation transactions and thus we have temporarily raised the confirmations required before a bitcoin invoice will be marked as paid. This will result in long wait times for customers paying with ... Read More »
Jun 24th SSH Access Temporarily Disabled
Please note that SSH access for all accounts are temporarily disabled due to a vulnerability. We will activate it back once the issue is fixed.
Meanwhile, please access hosting acocunts via cPanel/FTP.
Thank you for your understanding!